Today we are open 9:00am - 6:00pm

Your visit

The Golden Square team is happy to hear from you and answer any questions that you may have. You’ll find our helpful team at the desk near Starbucks, please visit them if you require any assistance.

GUEST SERVICES

Kiddie Cars

Kids driving you up the wall? If so, steer them in the direction of our Customer Information Desk and hire a GS Kiddy Car for £7.50 (includes a £5 refundable deposit), it’s a small price to pay for a hassle free shopping trip!

Toilets

Our toilets are located in the Blue Zone Welcome Hall which can be accessed via escalators, lifts or stairs. Here you will also find our baby changing, family rooms and disabled toilets.

Quiet Space

Located in the Welcome Hall. This comfortable, relaxing area is designed for taking a few quiet moments during your visit to Golden Square. Our resident Chaplain Annie Houghton is available to meet with you – for more information please contact the GS Management team on 01925 655053.

Shopmobility

Shopmobility Warrington is a service run by a local registered charity ‘Warrington Disability Partnership’ it provides motorised scooters and manual wheelchairs to anyone of any age with a permanent or temporary mobility problem.
FIND OUT MORE

One to One Midwives

Working in partnership with the NHS; One to One Midwives offer free, safe, high quality maternity care in the heart of your local community. With One to One, women have their own personal midwife throughout their entire pregnancy, birth and postnatal period, ensuring consistency of care. The new Pregnancy Advice Centre at Golden Square offers women access to pregnancy services such as hypno-birthing, scanning and midwife drop in’s. The Advice Centre will act as a hub for all things pregnancy related and we welcome all mums and families to utilise this fantastic service. For more information please visit the centre to speak to a member of our team.

For further information please visit our website, join us on Facebook or call 01925 555855.

Gift Cards

GS GIFT CARDS

Whatever the occasion, Golden Square Gift Cards are the perfect gift for friends and family. They can be purchased in any denomination from £5 – £250 at the Customer Service Desk near Starbucks. Payment can be made by cash only at this time.

Gift cards are pre-paid stored value cards which can be used to purchase goods or services at participating retailers within Golden Square.

The available balance will be reduced by the amount of each transaction. Gift cards cannot be used at automated cash machines or for online purchases. Click here for frequently asked questions about Gift Cards. Download Card Holder Agreement.

Collect+

COLLECT+

With 140 stores and 1000s of brands, Golden Square already gives you so much choice. And now, when you shop online at stores including House of Fraser, ASOS, John Lewis, Mango and The White Company, you can collect your orders at Golden Square with our new Collect+ service. Simply follow the steps below.

1. Buy online from over 90 retailers and choose Collect+ as your delivery option. For the full list look here.

2. You’ll be emailed a collection barcode when your items arrive at our Customer Information Desk.

3. Take your code to our Customer Information Desk located near Starbucks along with your ID to collect your parcel. If collecting on behalf of someone else, please bring their form of ID in order to make collection.

RETURN A PARCEL

It’s easy to return a parcel to over 350 retailers, just follow these simple steps:

1. Stick your label onto your parcel. If it is missing, download a new label from here.

2. Drop your parcel off at our Customer Information Desk. For extra ease download the FREE CollectPlus app which will track your parcel automatically.

3. Track your parcel online to its destination and await your refund.

Parking

PARKING

We have over 1,700 parking spaces between the 3 level multi-storey car park accessed via Midland Way, or the underground car park accessed via Legh Street.

Red Zone – Parking for Starbucks, Primark, Customer Service Desk, Old Market Place plus many other stores.

Blue Zone – Parking for Debenhams, TK Maxx, Topshop, New Look, H&M, Costa plus many other stores.

We are open until 8pm every Thursday with free parking after 4pm.

Are you free this Sunday? Our parking is! All day every Sunday.

FAQ’s

Bank Holiday Parking – Normal car park tariff charges apply.

Please look after your parking ticket, because if you lose it you will be charged the full day rate of £5.50. The pay machines on each level of the car park only accept cash, however you can make card payments at our Customer Information Desk.

Blue Badge Holders – Disabled parking bays are available on every level of our car park. Please take your blue badge to either of the Customer Information Desks to be validated.

Family Parking – If you’re bringing the kids, our car park is equipped with family parking bays to help take some stress out of your journey!

Please note that the users of this car park do so at their own risk. The management will not accept liability for any accidents, damage or loss incurred.