Today we are open 9:30am - 5:30pm

Restaurants and bowling open ‘til late

Full time Assistant Manager 40hrs

Position Title

Assistant Manager

Reports To

Store Manager


Store Based

Direct Reports


Key Role Responsibilities

The Assistant Manager has a focus on the operational aspects of running a PANDORA store. You will be expected to have a strong retail floor presence, directing teams movements around the store space in order to drive optimum store performance. You will ensure the store runs smoothly by implementing store operating procedures. You will be supporting, coaching and motivating the team to achieve and exceed sales targets. The Assistant Manager should take the lead in identifying and maximising on customer opportunities and deliver an unforgettable PANDORA customer experience. Our store teams must demonstrate the ability to apply our Company values of Pride, Passion and Performance to their position.

Store Operations

  • Ensure the team are familiar with abiding by all operational procedures
  • Conduct the store signing in/out and opening/closing procedures, ensure all team members aretrained in these areas
  • Implement company policy & procedures and practice safe working methods at all times
  • Store security is a top priority. Ensure security procedures are followed including daily bag checks,cabinets and safes are kept locked at all times, cash handling procedures are followed
  • Ensure all PANDORA products are kept in a safe, secure and tidy manner
  • Full management of the till system, reconcile daily sales transactions
  • Be vigilant against fraudulent or criminal activity; monitor, report and follow up as necessary
  • Manage gift card process and ensure banking process is completed accurately at the end of each dayready for collection
  • With support from the Loss Prevention Officer, carry out stock takes every 6 months with allowanceof only 0.5% loss. Minimise loss through effectively managing stock deliveries, storage and safe processes

    People Management and Development

  • Overall management of the shop floor; ensure daily tasks are delegated effectively to the wider team, inspire and motivate the team by being a successful sales leader and setting an example of the PANDORA Life values
  • Train the teams to ensure they have the knowledge and skills required to work productively, deliver excellent service and act as PANDORA brand ambassadors
  • Support with individual and group coaching/feedback sessions. Ensure online training tools are being 100% completed and ensure training content is being put into action on the shop floor
  • Running daily team huddles in the absence of the Store Manager – ensuring these are commercial, relevant and motivational and the Retail Operations bulletin guidance is being actioned
  • Oversee teams to ensure they are PANDORA brand ambassadors, presentable and aligned with the company style guide
  • Support with timesheets; ensure they are submitted accurately and in accordance with Payroll deadlines
  • Support in answering store payroll queries, escalate to the Payroll Manager where necessary
  • Assist with rota management; ensure these are always completed 4 weeks ahead of time and thathours adhere to working time regulations, budgets and productivity expectations
  • Full onboarding process for the team, including interviews and new starter/leaver/changesdocuments, Right To Work checks etc, with the support of your Regional Sales Manager and the HR


  • Support with people management: performance catch ups, probationary reviews, development talksand ad-hoc recorded conversations. Resolve any team issues swiftly and fairly
  • Conduct investigations and disciplinary hearings when necessary, in line with the company formal

disciplinary procedure and with support from your RSM and the HR team

  • Manage team absence
  • Ensure strict confidentiality with sensitive employee information, ensure your teams do the sameCommercial Success
  • Over-see and drive sales performance from an hourly up to a yearly basis, KPI management
  • Assist with commercial and engaging incentives targets for store teams in order to drive sales
  • Manage individual and team KPIs
  • Support with accurate weekly and monthly sales reports, in conjunction with Head Office teamsDrive exemplary customer service
  • Maintain and drive PANDORA’s reputation for second-to-none customer service
  • Ensure customer satisfaction is maintained to a high standard at all times and monitor the team on anongoing basis
  • Ensure positive customer feedback is recognised and celebrated
  • Manage any customer complaints, find a solution quickly and appropriatelyVisual Merchandising
  • Manage store Visual Merchandising changeovers
  • Action and monitor VM guidelines with support from the Head Office VM team
  • Delegate tasks to ensure all furniture, mirrors, windows and POS are meticulously clean at all times
  • Oversee the ordering of POS items and support were necessary
  • Supervise and support instore VM to ensure commerciality is key focus at all timesStore Presentation
  • Ensure daily housekeeping is actioned to a high standard, furniture is maintained well and any repairs are reported promptly
  • Order store supplies, ensure set budgets are not exceeded, manage Petty Cash
  • Ensure there is always sufficient POS packaging in store to meet demand

Desirable Knowledge and Experience

  • Minimum of 3 years Assistant Store Manager or Floor Management experience with a leading brand or luxury retailer in a high turnover store
  • Proven track record of driving sales in a commercially driven environment
  • The ability to multitask and meet strict deadlines
  • Intermediate to Advanced Microsoft Office Skills; solid understanding of Microsoft excel
  • Excellent people management skills; effective leadership and training experience
  • Excellent communicator – Managers need to initiate contact and communicate confidently, so articulatespoken English is essential
  • Ability to work well under pressure, in a fast-paced, sales driven atmosphere – our stores are often verybusy, with long queues of customers waiting to be served
  • A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team
  • Flexible approach; Managers work on a rotational shift-basis, including weekends and Bank Holidays